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FAQ


When will my order ship?

Most orders placed will ship out in 24 hours. During large promotions, we may experience higher than normal processing times. We’re always working hard to catch up on orders and return to the speed you know and love. 


Why do I have to verify my age?

As of August 8, 2016, the FDA has implemented the legal requirement that all online retailers in the vaping industry age verify.  All customers are required to provide proof of legal age to ensure that no minors are receiving vape or vaping related products. While this might be a slight inconvenience, it is a measure to protect both the recipient and retailer and be in compliance with both state and federal regulations.


What shipping carrier do you use?

We currently use USPS for domestic and international shipments.  For international shipments, USPS will transfer the package to the local carrier depending on the region of delivery.

My order status says, "Unfulfilled". What does this mean?

Unfulfilled means that we haven't completed the process of packing or shipping your items. This does not reflect payment status or inventory. Once your order has shipped the order status will show as fulfilled.

What is your warranty/return policy?

Mad Scientists Ejuice offers a 30 day warranty on defective units, this does not include e-liquids or coils as we cannot accept returns on items of this nature. For hardware warranty returns, we must approve the return of the item. Warranty returns sent to us will be done so at the customer's expense while the replacement unit is shipped at a cost to us.

Help! I’ve made a mistake on my order.

Please remember to double-check your order before placing it with us. If you need to make a change prior to shipping, we will need to cancel the order and then you can place a new one with the correct item.

Do you have a physical location where we can pick up orders ourselves?

Mad Scientists Ejuice is an online retailer, we do not have any physical store locations.

Do you offer international shipping?

Yes! Mad Scientists Ejuice currently ships to all countries (apart from Turkey). Please contact us prior to placing your order with all questions or concerns.

Can you customize any of the juices that you sell?

Mad Scientists Ejuice does manufacture e-liquids. So yes, some orders can be customized. Many customers for example, request to have "menthol" or "cool" added to their flavors. 

Are your products authentic?

We only sell authentic products that we purchased directly from the manufacturer or from an authorized distributor.  We do not sell clones on our platform.  

Order Cancellation and Alteration Policy

You may cancel your order up to 1 hour after placing it. After that, we cannot guarantee that your order can be cancelled, as it could have already been processed and/or shipped. Currently, you cannot make other alterations to the order after it is placed. If you need to make any changes to your order, you will need to cancel and place the order again.

I have a wholesale inquiry.

We’re really excited that you’re interested in partnering with us. Please direct your emails to info@madscientistsejuice.com and our wholesale team will take care of you.